Integrated Management Policy

As part of achieving the strategy of the Public Prosecution Department, we are committed to adhering to the integrated management system policy and achieving its objectives through:

Clients: Providing services according to the highest standards of quality and excellence, meeting clients’ needs, exceeding their expectations, and ensuring compliance with systems and policies. We ensure the effective handling of complaints and feedback from clients through relevant mechanisms and methodologies, in line with the requirements of the Sheikh Saqr Program for Government Excellence, the UAE Program for Excellence in Government Services, and the Customer Service Charter adopted by the Public Prosecution Department. This is achieved through strategic management, performance development by managing criminal cases, case service management, support services management, and the management of partial and evening prosecutions.

Partners and Suppliers: Strengthening the relationship with partners and suppliers through effective partnerships with strategic and primary partners.

Employees: Training, qualification, and continuous education according to the mechanisms and methodologies of human resource management while providing a safe and risk-free working environment for all leadership members.

International Standards: Commitment to federal and local legislation, regulations, laws, and international standards, along with the effective application of standards for the Quality Management System ISO 9001-2015, the Customer Complaints Handling System ISO 10002-2014, and the Customer Satisfaction Monitoring and Measurement System ISO 10004-2012, according to the best global practices.

Future Foresight: Working with dedication and sincerity by employing energies to develop plans, initiatives, and strategic performance indicators related to future plans to measure the readiness of the Public Prosecution Department to deal with future changes.

This policy has been communicated to all employees in the center, all clients, partners, and suppliers to ensure that the policy, objectives, suggestions, and customer complaints are reviewed and updated regularly to achieve performance efficiency, sustainability, continuous improvement, and development.